Checklist for Returning Players

For returning players, there are a few things that you should do to ensure that your characters and data are showing correctly on Raider.IO.

Account

• Refresh your Blizzard Account data by following this FAQ.
  • Be sure you have a main character set on the website. This is only used for determining what character shows as your raiding main, as mythic + data always takes your highest score across your account.
    • You can do this by: 
      • Log into Raider.IO. 
      • Go to your account settings in the top right. 
      • On the left side, you'll see your character list. Click on it, and go to profile. You'll see the checkbox for "mark as main" at the top. Click the box then save at the bottom

Addon

• Make sure the addon is installed and enabled. Type /rio in game, and be sure to go through every option to make sure you have everything you want enabled. You will want to scroll to the bottom and make sure you have the modules enabled for your region(s).
  • If your addon isn't enabled, look at this FAQ for what you need to enable. 
• Make sure you only have either our desktop client or the curseforge addon enabled, as having both enabled will cause a conflict.
  • Our desktop client has several benefits, including live tracking. Our live tracking feature allows you to bypass common issues with Blizzard's API, allowing us to read your combat log directly. This results in faster run upload times. For more information on live tracking, view this article. 
  • The desktop client also uploads twice a day, as opposed to the daily upload for the curseforge addon. 
• Your data may have fallen off the addon, depending on how long it has been since you were active. Note that it may take 24 hours for your character's data to repopulate into the addon.